Singer ses1000

I got a letter today from HSN.COM. I hope they hold up on there end!~! Here is the letter:

We have received your message regarding your Singer SES1000 Sew, Embroider and Serge Machine, Order Number 824994179. My name is Jennifer and I am able to provide you with the following information.
We understand how these Customer Reviews could cause you concern.Our records show this item comes with the following:
(1) Sewing machine(1) Embroidery unitModel #: SES10003 specialty 5-watt LED bulbs(1) Singer embroidery software, including Auto Punch, HyperFont, AutoCross-Stitch and PhotoStitch(1) Singer At Home Worldwide - Singer Stock Designs CD(1) Singer Ready, Set, Sew DVD tutorial(1) Singer Installation CD(5) Hemstitch needles(2) Twin needles(1) Lock cutter (serge) attachment(1) Even feed presser foot(1) Teflon presser foot(1) Roller presser foot(1) Embroidery/darning presser foot(1) Gathering presser foot(1) Pintuck presser foot(1) Cording presser foot(1) Open toe presser foot(1) 1/4" presser foot(1) Invisible zipper presser foot(1) Rolled hem presser foot(1) General purpose foot(1) Blind hem foot(1) Zipper foot(1) Button foot(1) Satin foot(1) Buttonhole foot(2) Thread spool nets(2) Spool caps (large and small)(6) Bobbins (type 15)(1) Buttonhole opener/brush(2) Screwdrivers (large and small)(1) Needleplate screwdriver(1) Removable thread guide (for large spools of thread)(1) Pair of scissors(2) Embroidery hoops (large and small)(1) Vinyl storage bag(1) Foot control (measures approx. 48"L)(1) Power cord (measures approx. 72"L)(1) USB cable (measures approx. 80"L)(1) SES1000 installation software CD(1) Instruction manual (English, French and Spanish)

It is possible that the in-store Singer representative was not aware
of this special package as it was designed specifically for HSN by Singer Corporate Executives. Please know that if your order should happen to arrive with any missing items, we would not refer you to a singer retailer. We would contact Singer directly for you and have the missing parts sent to your location. We hope this information is helpful. Thank you for choosing HSN. If you have any questions regarding this information, please reply to this message.
For quick answers to your questions anytime, go to:or you may call us at 1-800-933-2887 from 8 a.m. - 1 a.m., Eastern Time. Sincerely, Jennifer W.hsn.com Customer Service We would love to hear your opinions about our online customer service process.